Jim brings over fifteen years of experience in the performing arts, specializing in audience growth through patron relationship management, sales and marketing strategy, revenue generation, and the development of innovative customer engagement programs.

While at The Cleveland Orchestra, Jim reversed a 10+ year decline in subscriptions, achieved record sales across multiple product areas, pioneered new, industry-leading loyalty programs, and managed young audience growth to achieve what’s been called “the youngest orchestra audience in the country.” While at the Albany Symphony, he grew earned revenue by 98% while maintaining the ensemble’s commitment to new music and living composers, built a box office from the ground up through the implementation of new CRM software, and led a six-fold expansion of award-winning educational programs. 

In addition to working on organizational strategy and planning with AEA, Jim also works as an independent marketing consultant to small and medium sized arts organizations, advising them on successful strategies to increase earned revenue and maximize capacity utilization. He is a graduate of the Music Industry program at Syracuse University, and is a jazz saxophonist.